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Shipping Charges & Policy

Shipping Charges & Policy

how to get an emotional support animalFREE SHIPPING (applicable during promotion or via coupon code)

The free shipping policy applies to any valid address within Malaysia only (Peninsular Malaysia, Sabah and Sarawak). All free shipping will be shipped via Pos Laju. It requires an authorized signature to be present for goods to be delivered to you.

SHIPPING ADDRESS

We will only ship to addresses provided in the billing address or shipment address provided during your purchase. Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us. All re-delivery of goods to you will be charged for an associated shipping charges which will be disclosed upon request for a second delivery attempt.

CHANGE IN SHIPPING ADDRESS

If you have any request for change of shipping address, please email us at  info@theselamah.com or notify us via phone within 6 hours upon your order submission. If request of change in shipping address is made after 6 hours upon order confirmation, customers will be responsible for any associated shipping charges.

SHIPPING PROCESSING TIME

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated at checkout. Shipping charges will be calculated based on weight

Delivery delays can occasionally occur.

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm on Monday, Tuesday & Thursday only.

Shipping rates may be reviewed from time to time and THESELAMAH BY QASGALLERY reserved the right to amend the rate as deemed necessary.

TRACKING NUMBER

Once goods picked up by our shipping partner, the tracking ID for the package will be communicated to you via email.

You may also visit http://www.poslaju.com.my/track.aspx to track your shipment once you’ve received the tracking number.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES & TAXES

THESELAMAH BY QASGALLERY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

THESELAMAH BY QASGALLERY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside Malaysia

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